System 22 I.T. Solutions, Morristown, TN 37814

Owner CEO • December 2011 - Present

Customers and Role:

Comer Electric, Morristown.

Workgroup environment – 2003 server, 12 workstations, desktop and laptops. Multiple plotters and printers. Responsible for all equipment troubleshooting including cameras, switches, routers and firewall, software installations and network maintenance.

Harmon Eye Clinic, Morristown

Domain environment – Server 2008r2, 14 workstations plus networked optical devices, printers and peripherals. Responsible for network rebuild, all equipment troubleshooting including switches, routers and firewall, software installations and network maintenance.

Lesportsac, Dandrige.

Domain environment – Server 2008r2, Sever 2003, 8 workstations Windows and Mackintosh Responsible for new server deployment, all equipment troubleshooting including voip phone system, switches, routers and network maintenance. Domain managed by New York office.

East Tennessee Diamond, Morristown.

Domain environment – Server 2008r2 – 6 workstations, networked printers and engraving devices. Responsible for new workstation deployment, all software and hardware troubleshooting including, switches, routers and general network maintenance.

Asurco Insurance, Morristown.

Workgroup environment – Server 2003, 8 workstations and networked printers. Responsible for remote workstation maintenance and software deployment, hardware troubleshooting including, switches, routers, printers and general network maintenance.
More available on request......

PcPartfinder / Salvage Unlimited, Talbott, TN. USA

Senior Technician • 2007 – December 2011

Duties including:.

- Maintaining backing up and troubleshooting of all corporate servers.
- Over seeing user accounts and assigning permissions
- Setup and maintenance of all corporate email accounts
- Network troubleshooting and maintenance (WAN, LAN, Wireless)
- Configuring new computers for corporate domain use
- Remote management of off-site computers and servers
- Troubleshooting MS office products, Intuit QuickBooks software and OS issues
- Installation of all POS hardware - Card readers, receipt printers, pin pads, cash drawers
- Tech support and troubleshooting of software and hardware for all staff
- Repairing, restoring and testing units for Sam’s Club accounts
- Toshiba authorized service provider (Top Rated ASP for 2009)
- Maintaining Altigen Phone server system and phone tree auto dialing system
- Creating, updating and maintaining databases for phone tree system

Self Employed, Okehampton, Devon, UK

Computer technician for the local area • 2005 - 2007

Duties including:.

- Troubleshooting hardware and software problems
- Upgrading and installing hardware and software
- Setting up ISP connections
- Installing and maintaining small business networks
- Advice and support for all aspects of home and small business computing.

Self Employed, London, UK

Computer audio technician • 1995 - 2005

Duties including:.

- Midi sequencing
- Multi track recording
- Computer sound editing and mastering
- Setting up midi based studios
- Remixing single releases
- Clients including - Warner Bros, East West, Positiva, Perfecto, EMI, Strictly Underground Records, Mercury Records, N2, First Avenue, FS Records.